Frequently Asked Questions
No Refund Policy
This is a non-refundable purchase.
Agreeing to your contract, you are to place a 50% deposit in order to begin the production of creating your custom gown. The first 50% deposit will hold your spot and to begin purchasing fabrics, linings, boning, bra cups, needles, threads, (rhinestone appliques if requested) your custom patterns, labor (hours worked on garment, hand sewing and sewing). This is a first come first serve service. Consultation fee is not included with your 50% deposit payment.
Please know that we do not duplicate other designer’s designs. We ask that you bring in inspiration photos so that we can gain a better understanding of what you would like to have your dream gown inspire to be. Based on different body shapes, sizes and also fabrication can change the design concept of your gown. Together, you and the designer will design a gown that fits within your budget and still incorporate your inspiration ideas to create your gown for your big wedding day!
We require 3-4 fittings for our clients. At every fitting you will be required to place $500 or more towards the remaining balance of your garment until payments are complete. If you fail to do so, this will result in your custom garment to be placed on hold until all payments have been received.
At your scheduled appointments you will be given a 30 minute grace period. If you arrive 30 minutes after your scheduled appointment a late fee of $15 will be charged to your remaining balance. So we ask that you arrive on time for your fittings.
After your final fitting you are also agreeing that you are satisfied with the work that has been done to your garment. Once everything is complete you are responsible to pick up your garment when notified. Amelia Symone LLC is not responsible for any dry cleaning or damages once the garment has left the bridal shop. Garments will be steamed and pressed before pickup. Traveling with your gown can cause some wrinkles, so we recommended purchasing a personal steamer to have with you the day of your wedding day for you and your bridal party.
If you are interested in knowing more about hiring the designer for your wedding day please ask for more details.
Agreeing to this contract you understand that this is a non-refundable purchase. After you have made your deposit and complete your payments towards your custom gown, you will not be eligible to receive a refund. If you decide to cancel your custom order or if your event has been canceled you will not receive a refund. Please understand that this process is a custom made order that is designed to your specific body and can not be resold to another bride.
What Is Included In The Consultation Fee?
Consultation fee includes a private consultation with you and the designer where you will receive a sketch, choose from different fabric & trim options to create your custom dress.
*Consultation fee is not included in the 50% down payment
How Much Do I Need to Begin Creating My Custom Dress?
Once you and the designer have agreed on your design, a 50% deposit is required to keep your spot and to begin creating your custom dress process. This is a non-refundable purchase. For more information please click on our no refund policy tab.
*Consultation fee is not included in the 50% down payment
How Long Does it Take?
Please be aware that some fabrics and trims may have to be ordered from overseas which can take up to 2-3 weeks to be received.
For our Brides the process takes about a year to 6 months up until the month before the wedding event.
For Reception and Prom clients the process takes about 2-3 months.
Do you Ship?
Yes, Amelia Symone gladly ships to those who are out of state! To learn more, please speak with owner to better understand the shipping process based on your needs.